Location: Uganda
Functional Area: Technical Support
Industry: IT
Number of Vacancies: 3
Salary: Negotiable
Job Profile
Technical Support:
Install, configure, and support workstations, laptops, printers, entry-level servers, storage devices, and Windows operating systems.
Perform routine preventive maintenance on all designated equipment to ensure optimal performance.
Carry out driver and firmware upgrades.
Install, configure, and troubleshoot antivirus software and endpoint security tools.
Documentation & Reporting:
Maintain detailed documentation of deployments, configurations, and service calls.
Provide timely reports on incidents, root cause analysis (RCA), and preventive maintenance activities.
Qualifications & Skills
Education: A Bachelor’s degree in Computer Science, Information Technology, or a related field is required. A Diploma in a similar field from an accredited institution is also acceptable.
Experience: Proof of a successfully completed internship or industrial training is the minimum requirement.
Certifications: Professional certifications are preferred but not mandatory (e.g., CCNA, CompTIA A+/Network+, Microsoft certifications).
Core Skills:
Strong troubleshooting skills across hardware components, peripherals, and software environments.
Exceptional interpersonal communication skills.
Ability to manage pressure and deliver reliable support in mission-critical environments.
Self-driven and dependable, with strong teamwork, coordination skills, and sharp attention to detail.
A strong willingness to learn, upskill continuously, and adapt to new technologies.
