AVAYA

Avaya solution strategy is about harnessing the business power of human interactions by bringing together the right people and the relevant information using the most effective means. Avaya solutions can help our customers make better decisions faster and serve customers more effectively at a lower cost.

Businesses are built on the experiences they provide, and every day millions of those experiences are built by Avaya. For over one hundred years, we’ve enabled organizations around the globe to win – by creating intelligent communications experiences for customers and employees. Avaya builds open, converged, and innovative solutions to enhance and simplify communications and collaboration – in the cloud, on-premise, or a hybrid of both. To grow your business, we’re committed to innovation, partnership, and a relentless focus on what’s next. We’re the technology company you trust to help you deliver Experiences that Matter.

New Solutions & Capabilities

Avaya IX™ Contact Center  

1. E-commerce
2. SMB Bundles
3. Mobile Experience
4. Mobile Identity
5. Next-gen Digital
6. Cloud Migration Tools
7. Unified Workspaces w/Analytics WFO in the Cloud

Avaya IX™ Workplace

1. E-commerce
2. SMB Bundle
3. Device as a Service
4. Open SIP
5. Collaboration

Avaya IX™ Devices

1. Headsets
2. Wireless Campus
3. Huddle Rooms
4. Device as a Service
5. Open SIP
6. AI on Multimedia Devices

Artificial Intelligence

1. Self Service Bots
2. Smart Routing for Cloud and Outbound
3. Conversation Intelligence Business Rules Engine AI Analytics and Insight

Avaya distinguishes itself from our competitors by leveraging experience, expertise, and leadership in telephony as the keystone of our Avaya solutions. We are applications-centric, focusing on the user—rather than the desktop, the device, the network—with solutions that are fit for purpose, not commoditized. Avaya offers:

• A unique unified communications strategy focused on harnessing the business power of human interactions
• Telephony expertise and ongoing innovation based on an industry-leading architecture
• Best-in-class approach with fit-for-purpose solutions—700+ core telephony features, along with a library of Avaya and 3rd-party phone applications
• Flexible, incremental growth, and investment protection that allows our clients to evolve at their own path, pace, and choice with multivendor support and without vendor lock-in
• The industry-leading low total cost of ownership and sustainability
• Industry-leading application enablement, with a unique integration platform and ecosystem of third-party developers
• For Enterprise Solutions with 5-9s+ levels of reliability to meet the highest standards of enterprise business and contact center operations. Scalability up to 250,000 users, 250,000 SIP users, 350,000 SIP devices, 500 Avaya Aura^® Communication Manager servers, and 25,000 locations with a single point of management
• Global presence with strength in all regions of the world and a strong and growing ecosystem of channel partners
• Support of standards and openness as strategic differentiators, backed by leadership in standards bodies, and architecture to address vendor variability, and open access to Avaya solution