Service Desk Administrator

• Effectively manage customer expectations – that their issues are resolved in a reasonable and agreed-upon timeframe.
• Serve as a communication channel between customers and Sybyl.
• Identify and pursue service improvement initiatives for service delivery.
• Ensure that all processes used by the service desk are thoroughly followed.
• Coordinate and manage all relevant stakeholders, including: engineers, customers, and other teams that are involved in service delivery operations.
• Able to do documentation, including review of SLAs and system health check/maintenance reports. 

Qualification. 

• The ability to manage people effectively.
• The ability to effectively lead meetings both physical and online
• Basic knowledge and understanding of Sybyl services offerings
• Knowledge and understanding of best practices for service management
• Open-minded, curious to understand and learn new perspectives
• The ability to manage time effectively.