Our Projects

Some IT Solutions Use Cases We Have Deployed

  • Equity Bank Stays High-Touch while Going High-Tech

    The Challenge Equity needed to build a flexible voice infrastructure to handle an increasing number of users and applications. This is while maintaining the personal service feel of a community…
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  • Family Bank’s Journey to a Modern Data Center

    Overview Established in 1984 as Family Finance Building Society, Family Bank Limited is now ranked as the fifth largest bank by branch network, valued at USD 812.7 million as of…
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  • Seamless Customer Experience at Barclays Bank

    The Challenge; Building a bank that is diversified and balanced by geography and business line, by customers and by funding sources through Avaya Technology…
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  • Stanbic Bank Tanzania

    Business Objectives Increase customer and staff satisfaction Improve operational efficiency, service delivery, productivity and effectiveness Build profitable relationships with customers Improve communications with customers…
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  • Telkom Kenya Limited

    The Challenge; Telkom Kenya needed to lower contact centre operational costs while creating service differentiation. Sybyl created value through delivering smarter service through technology resulting in first time call resolution…
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