Category Case Studies

The Challenge Building a bank that is diversified and balanced by geography and business line, by customers and by funding sources through Avaya Technology.The Solution There were opportunities identified to provide ...
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The Challenge Telkom Kenya needed to lower contact centre operational costs while creating service differentiation. Sybyl created value through delivering smarter service through technology resulting in first time call resolution ...
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Client Name: -STANBIC BANK TANZANIA Stanbic required a unified centralized contact interaction to manage the bank's current and potential customers base to realize mainly the following business objectives: Increase customer ...
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