Seamless Customer Experience at Barclays Bank
Building a bank that is diversified and balanced by geography and business line, by customers and by funding sources through Avaya Technology.
Avaya Technology fuels seamless customer experience at Barclays bank of Kenya and Tanzania. This involved following Barclays bank strategy of being able to build a bank that is diversified and balanced by geography and business line, by customers and by funding sources. Offering security and the best solutions to customers and clients.
There were opportunities identified to provide scalable voice solutions for advanced applications, support cost-effective growth without sacrificing superior customer experience, leverage skills based routing in contact centre for increased efficiency and self Service application for TPIN authentication.
Using this opportunists full service solution voice and Contact Centre were provided without the headache of multiple vendors. The reach of revenue-generating services was expanded by connecting customers and experts with Voice and a leaner business model for future expansion was maintained with a skills-based contact centre and smart voice response solution.
- Avaya Elite Multi Channel
- Avaya Aura® Communication Manger
- Call Management System
- Avaya Aura® Experience Portal