The Challenge

Building a bank that is diversified and balanced by geography and business line, by customers and by funding sources through Avaya Technology.

The Solution

There were opportunities identified to provide scalable voice solutions for advanced applications, support cost-effective growth without sacrificing superior customer experience, leverage skills based routing in contact centre for increased efficiency and self Service application for TPIN authentication.

Using this opportunists full service solution voice and Contact Centre were provided without the headache of multiple vendors. The reach of revenue-generating services was expanded by connecting customers and experts with Voice and a leaner business model for future expansion was maintained with a skills-based contact centre and smart voice response solution.

Final Solutions:

  • Avaya Elite Multi Channel
  • Avaya Aura® Communication Manger
  • Call Management System
  • Avaya Aura® Experience Portal